Privacy Policy | Dry Ice Blasters

This privacy policy describes how Ice King Holdings Pty Ltd (operating as Dry Ice Blasters) collects, uses, stores and protects personal information you provide via this website and our services. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

Contact information — name, email, phone number, postcode — when you submit a quote request, calculator submission, or newsletter signup.
Job details — vehicle/asset descriptions, condition, timeline, budget — when you provide them via our forms or calculator.
Technical information — IP address, browser type, device type, pages visited — collected automatically through analytics (only with your consent).
Communication records — copies of correspondence you send us by email or form submission.

How we use your information

To respond to your quote requests and provide the services you've asked about.
To match you to the nearest operator in our network.
To send you the confirmation, guide PDFs and follow-up communications you've consented to receive.
To improve the website and our services (analytics — only with your consent via the cookie banner).
To meet legal obligations.

How we share your information

We share your contact and job details with the operator in our network responsible for your area (currently corporate operations from the NSW Central Coast; over time, the nearest franchisee). We never sell your personal information to third parties.

We use the following processors to deliver this service:

Resend — transactional email delivery
MailerLite — opt-in marketing communications
Airtable / HubSpot — lead and customer record storage
Cloudflare — site hosting, DNS and security
Google Analytics — site analytics (consent-gated)
Microsoft Clarity — anonymous user-experience analytics (consent-gated)

Cookies and analytics

We use essential cookies to keep the site working. We use analytics cookies only with your explicit consent — you can decline them at the cookie banner and the site will continue to function normally.

Data retention

Lead data is retained for up to 7 years for taxation and customer-record purposes. Analytics data is anonymous and retained per the relevant processor's settings (Google Analytics: 14 months by default).

Your rights

Under the Australian Privacy Principles you have the right to:

Request a copy of the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information (subject to legal retention requirements).
Withdraw consent for marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, email hello@dryiceblasters.com.au.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Material changes will be notified via the website.

Contact

Ice King Holdings Pty Ltd
Email: hello@dryiceblasters.com.au
Phone: 1300 000 000