Legal

Terms of Supply

Version 1.0 · Effective 31 August 2026

These are the terms on which Dry Ice Blasters Pty Ltd supplies dry ice cleaning services. They apply to every quote we issue and every job we perform, and they are referenced by each written quote.

These terms cover service delivery. Use of this website is governed separately by our Terms of Use, and information you give us is handled under our Privacy Policy.

Nothing in this document excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified. See clause 16.

1. Parties, acceptance and which version applies

  1. These terms are between Dry Ice Blasters Pty Ltd (ACN 699 435 213, ABN 91 699 435 213) of 154 Manns Rd, West Gosford NSW 2250 (we, us, our) and the person or entity named as the customer on the Quote (you).
  2. You accept these terms when you do any of the following, whichever happens first: accept a Quote in writing (including by email or by signing it); pay a deposit or any part of the Quote price; or permit us to begin work.
  3. Version pinning. The version of these terms published on this page at the date of your Quote governs that Job, even if we later publish a newer version. The version number and effective date are shown at the top of this page. We will provide a copy of a superseded version on request.
  4. We may update these terms for future quotes at any time. We will not change the terms of a Job you have already accepted except by written agreement with you.

2. Definitions

  • Job — the cleaning work described in an accepted Quote.
  • Quote — a written quotation we issue to you for a Job, including its stated scope, inclusions, exclusions, price and assumptions.
  • Site — the premises, vessel, vehicle or location where the Job is performed.
  • Item — the vehicle, equipment, structure, surface or component to be cleaned.
  • Substrate — the underlying material or coating beneath the contamination being removed.
  • Consumables — dry ice pellets and other materials purchased specifically for your Job.
  • Business Customer — a customer acquiring the Job wholly or predominantly for the purposes of a business, trade, profession or occupation, and not for personal, domestic or household use or consumption.
  • Consumer — a customer who is not a Business Customer, and who acquires the Job as a consumer within the meaning of the Australian Consumer Law.
  • Australian Consumer Law or ACL — Schedule 2 to the Competition and Consumer Act 2010 (Cth).

3. Estimates are not quotes

  1. The cost calculator and estimate forms on this website produce an indicative estimate only. An estimate is not an offer, is not binding on us, and cannot be accepted.
  2. Only a written Quote issued by us is capable of acceptance. We issue Quotes after reviewing the job details and, where the work requires it, after an on-site or photographic assessment.
  3. Unless the Quote says otherwise, a Quote is valid for 30 days from its date and lapses after that.
  4. A Quote is prepared on the information and the description of condition you give us. If either proves materially inaccurate or incomplete, clause 13 (variations) applies.

4. Price, GST and surcharges

  1. All prices are in Australian dollars and are exclusive of GST unless the Quote expressly states otherwise. GST is added to the invoice. We are registered for GST and issue tax invoices showing our ABN.
  2. Travel surcharges, condition loadings, premium and classic vehicle loadings, and any scope add-ons are shown as separate line items on the Quote. The Quote — not this page and not the website's pricing pages — states the price for your Job.
  3. Where the Quote is expressed as a range or is time-and-materials based, it says so, and we will notify you before exceeding the upper figure.
  4. Third-party costs that the Quote identifies as excluded — such as hazardous material testing, waste disposal, scaffolding, traffic control or specialist trades — are payable by you or invoiced at cost with our written agreement.

5. Scope — what we do and what we do not do

  1. We supply dry ice cleaning: the removal of surface contamination using solid CO2 media, together with any preparation, masking and clean-up the Quote describes.
  2. Unless expressly included in your Quote, the Job does not include:
    • mechanical, electrical or structural repair of any kind;
    • paint correction, cutting, polishing, refinishing, respraying, sealing, coating or waxing;
    • rust or corrosion treatment, metal repair or panel work;
    • removal, disturbance or disposal of asbestos or asbestos-containing material (see Annex B — we do not perform this work in any circumstances);
    • licensed electrical work, plumbing or gas work;
    • interior detailing, upholstery cleaning, glass polishing or engine tuning;
    • mould or moisture source rectification, building repair, or waterproofing (see Annex B);
    • any inspection, certification, condition report or roadworthiness assessment. Our attendance is not an inspection and nothing we say or do is a representation about the mechanical or structural condition of the Item.
  3. We may decline or stop a Job where the work falls outside our scope, requires a licence or accreditation we do not hold, or cannot be performed safely. Where we stop for that reason we will tell you why in writing, and clause 25 applies.

6. Booking, deposit and rescheduling

  1. A booking is confirmed when you accept the Quote and, where we request one, pay the deposit.
  2. For Jobs quoted above A$1,000 (ex GST) we may require a deposit of 30% of the Quote price on acceptance. The deposit is credited in full against your invoice.
  3. Dates are allocated in good faith. Where weather, safety conditions, equipment failure or an earlier job overrunning prevents us attending, we will offer the next available date at no additional cost to you.
  4. You may reschedule once at no charge with more than 72 hours' notice, subject to our availability.

7. Cancellation

  1. If you cancel a confirmed booking:
    • more than 7 days before the scheduled date — the deposit is refunded in full;
    • 3 to 7 days before — 50% of the deposit is refunded;
    • less than 72 hours before — the deposit is retained.
  2. Why the sliding scale exists. Dry ice is not a stockable material. It is manufactured or purchased for a specific Job and sublimates continuously from the moment it is produced, so a batch ordered for your Job cannot be returned, stored or used for another customer. Consumables are ordered inside the 72-hour window, and the crew time reserved for your Job cannot be resold at short notice. The amounts above are our genuine estimate of that cost, not a penalty. Where our actual loss is lower, we will refund the difference.
  3. If we cancel, you are refunded in full. We are not liable for any other loss arising from a cancellation by us, subject to clause 16.
  4. Either of us may cancel without charge if the Job becomes unlawful or unsafe to perform.

8. Access and your obligations

  1. You must give us safe, clear and timely access to the Site and the Item for the period the Quote contemplates, including access for a vehicle, hose runs and equipment.
  2. Unless the Quote says we supply them, you must provide at no cost: adequate lighting; a suitable power supply (and where three-phase power is required, a working and accessible outlet); water where the Job needs it; and a work area cleared of obstructions, stock and vehicles not part of the Job.
  3. You must ensure an adult authorised to make decisions about the Job is available (in person or by phone) for the duration of the work.
  4. You must remove or secure valuables, loose items, stock, personal effects and anything sensitive to cold, dust or vibration from the work area before we arrive. We are not responsible for items left in the work area.
  5. For vehicle work you must provide keys, disable any alarm or immobiliser that interferes with the work, and tell us of any non-standard electrical installation, aftermarket wiring, battery isolation requirement or manufacturer restriction.
  6. You must tell us of any hazard at the Site of which you are aware, including hazardous materials, unstable structures, live services, confined spaces and contaminated areas.
  7. Where access, services or conditions are not as described and we cannot start or continue, we may charge reasonable standing time and, if the Job is abandoned for that reason, treat it as a cancellation under clause 7.

9. Carbon dioxide, ventilation and the exclusion zone

  1. Dry ice sublimates into carbon dioxide gas. CO2 is heavier than air, is colourless and odourless, gives no sensory warning as it accumulates, and can displace breathable air in enclosed, low-lying or poorly ventilated spaces.
  2. You must permit and not obstruct the ventilation arrangements we require, which may include opening doors and windows, running extraction, or working in stages. Where the Job is in an enclosed space we may require mechanical ventilation or atmospheric monitoring as a condition of proceeding.
  3. You must keep all persons who are not part of the work — including your staff, other trades, customers, visitors, children and animals — outside the exclusion zone we mark out, for as long as we say it applies.
  4. We may suspend or stop work at any time, without liability to you, if measured or suspected CO2 levels approach occupational exposure limits, if ventilation is inadequate, or if the exclusion zone is not respected. Where the suspension is caused by conditions you were responsible for, standing time is chargeable.
  5. Dry ice blasting is also a high-noise process and produces airborne debris. Our crew wear appropriate personal protective equipment. Anyone you require to remain in the vicinity must wear hearing and eye protection that you provide.
  6. We work to safe work method statements for the classes of work we perform. A copy relevant to your Job is available on request before work commences.
  7. Where you are the person conducting a business or undertaking with management or control of the Site, we each owe concurrent duties under the Work Health and Safety Act 2011 (NSW) and must consult, co-operate and co-ordinate with one another so far as is reasonably practicable. Nothing in these terms purports to transfer, reduce or contract out of a duty imposed by that Act.

10. Condition of the Item, your disclosure, and pre-existing defects

This clause matters more than any other in this document. Please read it before accepting a Quote.

  1. Your disclosure obligation. Before we begin, you must tell us everything you know about the condition and history of the Item, including:
    • any respray, repaint, touch-up, non-original paint, wrap, vinyl, paint protection film, ceramic coating or aftermarket finish;
    • any prior accident damage, panel repair, filler, bog or previous restoration work;
    • any known corrosion, rust, blistering, bubbling, lifting, flaking, crazing or failing coating;
    • any perished, brittle or degraded rubber, plastic, insulation, wiring loom, hose, seal, grommet or gasket;
    • any existing fluid, oil, coolant or fuel leak, and any known electrical fault;
    • any non-original, modified, repaired or temporarily secured component;
    • any heritage, conservation, warranty or manufacturer restriction that applies to the Item, and any area we must not touch.
  2. What we are not liable for. Subject to clause 16, we are not liable for damage to, deterioration of, or failure of any part of the Item that was — before we began — already defective, perished, brittle, corroded, cracked, loose, poorly adhered, incorrectly fitted, non-original or at the end of its service life. This includes paint, lacquer, coatings, decals, badges, trim, insulation, wiring and sealing components that separate, lift or fail because their adhesion or integrity had already been compromised.
  3. Revealing is not causing. Dry ice cleaning removes the grease, grime, overspray and road film that commonly conceal defects underneath. Scratches, chips, stone damage, dents, previous repairs, mismatched paint, filler, corrosion and fluid leaks are frequently visible for the first time after a clean. Making an existing defect visible is not causing it, and we are not responsible for defects that pre-dated our attendance.
  4. If you do not disclose. Where damage or failure arises from a matter within clause 10.1 that you knew or ought reasonably to have known and did not tell us, we are not liable for it, subject to clause 16, and clause 19 (indemnity) may apply.
  5. We will tell you promptly if we observe a defect during the Job that we think you should know about. We do so as a courtesy and not as an inspection, and clause 5.2 applies.

11. Test patch

  1. Before cleaning a painted, coated, polished, plated, heritage or otherwise finish-sensitive surface, we will perform a test patch on an inconspicuous area and show you the result.
  2. The test patch establishes how that particular finish responds. Proceeding after you accept the test patch result means the agreed method and settings are those demonstrated to you.
  3. A test patch cannot detect every latent weakness in a finish, and a finish may respond differently in another area — particularly where paint is not original or not uniform across the Item.
  4. If you ask us to proceed without a test patch, or to use a more aggressive setting than the test patch supports, we will record that in writing and you accept the risk to the finish of doing so. We may decline to proceed on that basis.

12. Photographic record and claims window

  1. We take a dated photographic record of the Item and the work area before we begin and after we finish. It is our record of the condition we found and the condition we left. A copy is available to you on request.
  2. You should inspect the Item at completion and raise anything of concern with us then, or as soon as you reasonably can.
  3. Any claim that we damaged the Item must be notified to us in writing within 7 days of completion, so that we have a fair opportunity to inspect it while the evidence is fresh. This time limit does not apply to a claim under the ACL consumer guarantees, to a latent defect you could not reasonably have discovered in that period, or to any claim for personal injury.
  4. Please do not have remedial work performed by anyone else before giving us a reasonable opportunity to inspect, unless it is unsafe or impractical to wait.

13. Variations and conditions found on arrival

  1. If the actual scope, quantity, contamination level, access or condition differs materially from what the Quote assumed, we will stop, tell you, and issue a written variation setting out the change and the price effect.
  2. We will not perform varied work or charge for it until you approve the variation in writing (email is sufficient).
  3. If you do not approve a variation, we may complete only the work the original Quote covers, or stop and charge for work performed and Consumables used to that point.
  4. Where we discover a hazardous material or a condition requiring a licensed trade, clause 5.3 and Annex B apply and any resulting delay or testing cost is yours.

14. What dry ice cleaning can and cannot achieve

  1. Dry ice cleaning removes contamination from a surface. It does not restore, repair, refinish or improve the Substrate underneath.
  2. Where the Substrate is already etched, oxidised, faded, corroded, stained through, heat-discoloured, pitted or physically damaged, that condition will remain after cleaning and may be more visible than before. Shadowing, tide marks and differential appearance between cleaned and uncleaned areas can occur and can be permanent.
  3. Some contaminants are bonded into or have chemically altered the Substrate and cannot be fully removed by any method that leaves the Substrate intact. Where we know that in advance we will say so in the Quote.
  4. Results vary with Substrate, contaminant, age and condition. Photographs and example scenarios on this website illustrate typical work and are not a representation of the result on your Item. The Quote states the intended outcome for your Job.

15. Our workmanship warranty

  1. We warrant that we will perform the Job with due care and skill, using materials fit for the purpose, and in accordance with the scope in the Quote.
  2. If any area within the agreed scope has not been cleaned to the agreed standard, tell us in writing within 7 days of completion and we will return and re-clean that area at our cost. This is in addition to, and does not limit, your rights under clause 16.
  3. This warranty does not cover re-contamination after completion, matters within clauses 10 or 14, or work performed on the Item by anyone else after we finish.

16. Australian Consumer Law

  1. Guarantees that cannot be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law — including that they will be supplied with due care and skill, will be reasonably fit for any purpose you told us about, and will be supplied within a reasonable time. Nothing in these terms excludes, restricts or modifies those guarantees, or any other right or remedy you have that cannot lawfully be excluded, restricted or modified. If any part of these terms would have that effect, it does not apply to you to that extent.
  2. If you are a Consumer. Your rights under the consumer guarantees apply in full. You are entitled to a remedy — which may include a repair, replacement, re-supply, refund or compensation for reasonably foreseeable loss — according to whether the failure is major or minor, as the ACL provides. The limitation in clause 16.3 does not apply to you.
  3. If you are a Business Customer. Because our services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then to the extent permitted by section 64A of the ACL our liability for a failure to comply with a consumer guarantee is limited, at our option, to:
    • supplying the services again; or
    • paying the reasonable cost of having the services supplied again.
  4. Limits on that limitation. Clause 16.3 does not apply where it would not be fair or reasonable for us to rely on it, and does not apply to any liability for death or personal injury, or to liability arising from our fraud or wilful misconduct.
  5. Nothing in these terms is intended to mislead you about your statutory rights. If you believe a term of this document is unfair or inconsistent with the ACL, please raise it with us under clause 27 and we will review it.

17. Liability

  1. Clause 16 prevails over this clause. This clause applies only to the extent the law permits.
  2. Subject to clause 16, our total aggregate liability arising out of or in connection with a Job — whether in contract, tort (including negligence), statute or otherwise — is limited to the amount you have paid us for that Job.
  3. Subject to clause 16, we are not liable for indirect or consequential loss, loss of profit or revenue, loss of production, loss of use, downtime, loss of opportunity, loss of data, diminution in value, or loss arising from a third party's claim against you.
  4. Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be limited.
  5. Our liability is reduced proportionately to the extent your act, omission or breach of these terms contributed to the loss.

18. Insurance

  1. We maintain public liability insurance appropriate to the work we perform. A certificate of currency is available on request before work commences.
  2. You should maintain your own insurance covering the Item, the Site and your property. Nothing in these terms is intended to enlarge the rights of your insurer against us beyond the rights you have yourself, including any right of subrogation.
  3. Where you require us to be named on a policy, to meet a principal contractor's insurance threshold, or to submit to a prequalification portal, tell us before you accept the Quote so we can confirm whether we can meet the requirement.

19. Indemnity

  1. You indemnify us against loss, damage, liability and reasonable costs we suffer to the extent it is caused by:
    • your breach of these terms;
    • information you gave us about the Item or the Site that was materially incorrect or incomplete;
    • a defect, hazard or restriction within clause 10.1 or clause 8.6 that you did not disclose;
    • the Site being unsafe for reasons within your control, or the exclusion zone under clause 9.3 not being respected by persons under your control.
  2. This indemnity is limited to those circumstances. It does not extend to loss caused by our own negligence, breach or wilful misconduct, and it is reduced proportionately to the extent we contributed to the loss.
  3. You are not required to indemnify us for any liability we are not permitted by law to shift to you.

20. Payment and default

  1. Unless the Quote or an approved trade account says otherwise, the balance is payable on completion of the Job.
  2. Approved trade and commercial account customers are invoiced on 7-day terms from the date of the tax invoice.
  3. We accept bank transfer and card payment. A card surcharge is passed on at cost and is disclosed before you pay. Tax invoices show our ABN and the GST component.
  4. Amounts unpaid after the due date may attract interest at 2% per month, calculated daily on the outstanding balance from the due date until payment. We will give you written notice before charging interest.
  5. You must reimburse reasonable costs we actually incur in recovering an overdue amount, including collection agency and legal costs on a solicitor-and-client basis. We will provide evidence of those costs on request.
  6. While an invoice is overdue we may suspend further work for you and decline new bookings. We do not claim any lien, charge or right to retain your vehicle, equipment or other property for unpaid amounts.
  7. If you dispute part of an invoice in good faith, pay the undisputed part by the due date and tell us in writing what you dispute and why. We will not charge interest on a genuinely disputed amount while we are resolving it.

21. Our people and subcontractors

  1. We may perform the Job through our employees or through suitably qualified subcontractors. Where we do, we remain responsible to you for the Job under these terms.
  2. We may decline to work alongside another trade where doing so would be unsafe, and may require the work area to be handed over exclusively for the duration of the Job.

22. Photography, marketing and confidentiality

  1. Beyond the record kept under clause 12, we may photograph or film the work for training, quality and marketing purposes.
  2. We will not publish your name, business name, address, registration plate, VIN, serial numbers or any other identifying detail without your prior written consent. Where images are published without consent, they are de-identified.
  3. You may opt out of marketing use entirely, at any time and at no cost, by telling us in writing. We will then use images only for the clause 12 record and internal quality purposes.
  4. Where you tell us information is confidential, we will keep it confidential and use it only for the Job, except where disclosure is required by law.

23. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, which explains what we collect, who we share it with, how long we keep it, and how to access, correct or complain about it.

24. Events outside our control

Neither of us is liable for a failure or delay in performing an obligation (other than an obligation to pay money already due) caused by an event beyond our reasonable control, including severe weather, fire, flood, natural disaster, epidemic, industrial action, failure of utilities or telecommunications, government restriction, or interruption to the supply of dry ice. The affected party must tell the other promptly and do what is reasonable to reduce the effect. If the event continues for more than 30 days, either of us may terminate the Job and you are refunded any amount paid for work not performed.

25. Suspension and termination

  1. We may suspend or terminate a Job immediately where continuing would be unsafe or unlawful, where a hazardous material is encountered, where the Site or access is not as described, or where you have not paid an amount that is due.
  2. Either of us may terminate for a material breach the other has not remedied within 14 days of written notice.
  3. On termination you must pay for work performed and Consumables irrecoverably committed up to the date of termination, and we must refund any balance you have paid for work not performed.

26. Notices

Notices under these terms must be in writing and may be given by email to the address each of us last used for the Job, or to office@dryiceblasters.com.au for us. An email is taken to be received on the business day it is sent, unless the sender receives a delivery failure notice.

27. If something goes wrong

  1. Tell us. Call 02 5302 6367 or email office@dryiceblasters.com.au with what happened and what you would like us to do. We aim to acknowledge within 2 business days and to resolve within 14 days.
  2. If we cannot resolve it directly, either of us may refer the matter to mediation, or you may contact NSW Fair Trading or another applicable consumer or small business dispute service.
  3. Nothing in this clause prevents you from starting court proceedings, from seeking urgent relief, or from exercising any right you have under the Australian Consumer Law at any time.

28. General

  1. Order of precedence. If there is an inconsistency, the accepted Quote prevails over these terms, and these terms prevail over anything else on this website.
  2. Entire agreement. The Quote and these terms are the whole agreement for the Job and replace earlier discussions about it. This does not limit your rights in respect of any statement we actually made to you, or any liability for misleading conduct.
  3. Assignment. Neither of us may assign the agreement without the other's written consent, except that we may assign it to a purchaser of our business on written notice to you.
  4. Severance. If a term is void, unfair, unenforceable or does not apply, it is severed or read down to the minimum extent necessary and the rest continues to apply.
  5. No waiver. A failure to enforce a term is not a waiver of it.
  6. Variation. A Job's terms may only be varied in writing signed or confirmed by email by both of us.

29. Governing law

These terms are governed by the laws of New South Wales, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of that State and of the Commonwealth of Australia.

Annex A — Automotive and premium vehicles

This Annex applies in addition to the body of these terms whenever the Item is a motor vehicle, motorcycle, or a vehicle component.

  1. Engine bay and underbody work. Before cleaning we mask or protect intake openings, the alternator, exposed electronic control units, connectors, sensors, exposed wiring looms and any component you identify as sensitive. Masking reduces risk; it does not eliminate it.
  2. Electrical. We may require the battery to be isolated. Where a connector, loom, insulation or seal is already perished, brittle, cracked, chafed, corroded or incorrectly fitted, cleaning around it may complete a failure that was already in progress. Clause 10.2 applies to any such component.
  3. Leaks become visible. Oil, coolant, fuel, transmission and power steering leaks are routinely masked by accumulated grime and become visible or apparently worse once the surrounding area is clean. The leak pre-dated the clean. We will point out what we see, and clause 5.2 (this is not an inspection) applies.
  4. Not a mechanical service. We do not diagnose, adjust, repair or certify anything mechanical or electrical. If the vehicle does not start or runs differently after cleaning, tell us immediately and do not continue to operate it; we will attend and co-operate with your mechanic, without admission of liability.
  5. Do not drive until dry. Do not start or drive the vehicle until we confirm the work is complete and the area is dry, and follow any specific instruction we give you at handover.
  6. Paint and finish. Clause 11 (test patch) always applies to painted, wrapped, coated, plated or polished surfaces. Non-original paint, a respray, an aftermarket wrap, paint protection film, a failing lacquer or a previously repaired panel behaves differently from factory finish and carries a materially higher risk of lifting or marking. You must disclose these under clause 10.1.
  7. Premium, classic and collectible vehicles. Vehicles of premium marques, and classic, collectible or concours vehicles, attract the premium loading shown on the Quote and require your written acknowledgement of the finish risk in this Annex before work begins. Where the vehicle is subject to a manufacturer warranty, a conservation requirement, or an insurer's condition, you must tell us before accepting the Quote.
  8. Vehicles belonging to someone else. If the vehicle is not yours — for example where you are a dealer, workshop, restorer or fleet operator acting for a customer — you warrant that you are authorised to instruct us in respect of it, that you have made the disclosures in clause 10.1 to the best of the owner's knowledge as well as your own, and that you have the owner's authority for the work and for the test patch decision under clause 11.

Annex B — Buildings, mould, heritage and hazardous materials

This Annex applies in addition to the body of these terms whenever the Item is a building, structure, building element or heritage fabric.

  1. Asbestos — absolute stop-work. We do not perform dry ice blasting on, or in a way that may disturb, asbestos or any asbestos-containing material, in any circumstances, at any price. Blasting ACM is prohibited. If we encounter or suspect ACM we will stop work immediately, secure the area as far as we reasonably can, and notify you. Work does not resume until a licensed asbestos assessor or removalist has cleared the area in writing.
  2. Pre-2004 structures. Asbestos was banned nationally from 31 December 2003. Where any part of the Site was built or refurbished before then, you must tell us whether an asbestos register or a clearance applies, and provide it. Where testing or clearance is required, the cost and the delay are yours, and clause 13 applies.
  3. Lead paint. Where a coating to be removed contains or may contain lead, additional controls and, in some cases, mandatory notification to the WHS regulator apply. We will stop and consult with you before proceeding, and the resulting cost and delay are treated as a variation.
  4. Other hazardous materials. Clauses B.1 to B.3 apply equally to synthetic mineral fibre, crystalline silica dust generated from masonry, coatings of unknown composition, and biological contamination beyond ordinary mould.
  5. Mould — the moisture source is outside our scope. Dry ice cleaning removes surface mould growth and staining from suitable substrates. It does not identify, repair or eliminate the moisture source that caused the growth — a leak, rising damp, condensation, inadequate ventilation or a building defect. Unless the moisture source is rectified by others, mould will recur, and we give no warranty against recurrence.
  6. Mould — what we do not certify. We do not issue clearance certificates, post-remediation verification, air clearance testing or health assessments. Where your insurer, builder or hygienist requires verification, that is a separate engagement with an appropriately qualified third party.
  7. Occupied and sensitive buildings. Clause 9 (CO2 and ventilation) applies with particular force in occupied buildings, basements, roof cavities, subfloors and other enclosed spaces. You must arrange for the affected areas to be vacated for the period we specify.
  8. Heritage fabric. Where the Item is heritage-listed or subject to a conservation management plan, you must provide the relevant consent or approval before work begins and tell us of any restriction on method. Clause 11 (test patch) is mandatory and cannot be waived for heritage substrates.

Annex C — Industrial, food production, electrical and marine

This Annex applies in addition to the body of these terms whenever the Job is performed on plant, production equipment, electrical equipment or a vessel.

  1. Isolation is yours. You are responsible for isolating, de-energising, depressurising, draining, locking out and tagging out all plant, services and equipment in the work area, and for confirming that to us in writing before we begin. We will not start until that confirmation is given.
  2. Energised equipment. We do not clean live or energised electrical equipment. Where equipment must remain energised, the Job cannot proceed on that equipment.
  3. Permits and inductions. Where the Site requires a permit to work, a confined space permit, a hot work permit, a site induction or a principal contractor's approval, you must arrange it in advance. Time lost waiting for a permit or induction is chargeable standing time.
  4. Downtime windows. Where the Quote assumes a production shutdown window, that window is a material assumption. If it moves, shortens or is not available, clause 13 (variation) and clause 8.7 (standing time) apply.
  5. Food, beverage and pharmaceutical surfaces. Dry ice cleaning leaves no chemical residue and no secondary waste stream from the media itself. It is not a sanitisation, disinfection or sterilisation process, and it does not constitute validation. Where a food safety plan, HACCP program, GMP requirement or allergen control requires post-clean swabbing, verification or validation, that remains your responsibility and must be performed before the equipment returns to production.
  6. Displaced contamination. Cleaning liberates the contamination it removes as dust and debris. Unless the Quote includes containment or collection, you are responsible for protecting adjacent product, stock, open equipment and ventilation intakes, and for the disposal of the removed material in accordance with your waste obligations.
  7. Marine. Where antifoul or a coating is removed, capture and disposal of the removed material is subject to the marina's or the facility's environmental requirements, which you must tell us about before we begin. Clause 10 applies to hull condition, and osmosis, blistering, previous repairs and substrate damage revealed by stripping pre-date the work.

30. Who we are

Dry Ice Blasters Pty Ltd
ACN 699 435 213 · ABN 91 699 435 213
154 Manns Rd, West Gosford NSW 2250
Phone: 02 5302 6367
Email: office@dryiceblasters.com.au

Terms of Supply version 1.0, effective 31 August 2026. Superseded versions are available on request. These terms govern service delivery; see our Terms of Use for the website and our Privacy Policy for personal information.

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